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https://tools.totaleconomicimpact.com/go/microsoft/HoloLens2/
The Total Economic Impact™ Of Mixed Reality Using Microsoft HoloLens 2
Business Benefits And Cost Savings Enabled By Mixed Reality Solutions Running On HoloLens Devices
A Forrester Total Economic Impact™ Study Commissioned By Microsoft, November 2021
Table Of Contents
· TEI Framework And Methodology
· The Microsoft HoloLens 2 Customer Journey
· Appendix
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The "roaring 2020s" have propelled the world into the future of work, and organizations must innovate or be left behind. A key driver for change has emerged in the upheaval: mixed reality, an immersive enabling technology that overlays 3D visualizations, instructions, and simulations on real-world environments to empower workers while providing them with full movement and autonomy. Mixed reality has graduated to the here and now and is successfully delivering critical value to organizations across sectors.
Microsoft HoloLens 2 is an untethered, self-contained holographic headset that allows users to leverage enterprise-ready mixed reality (MR) applications while working "heads-up" and "hands-free." An immense breadth of MR use cases across industries and roles are possible with HoloLens 2, powered by a comprehensive ecosystem of applications and services from Microsoft and myriad third-party partners. MR on HoloLens 2 is broadly extensible; its support for custom code and cloud services has led to a growing market of customers and partners that continually expand the bounds of possibility.
Consequently, investments in HoloLens 2 are much more than a point solution or single scenario — HoloLens 2 is a general-purpose device that acts as the foundation for mixed reality innovation programs today and into the future.
Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ study examining the potential ROI that organizations may realize by deploying mixed reality (MR) solutions using Microsoft HoloLens 2.1 Forrester's business case analysis examines the breadth of scenarios enabled by first-party and third-party MR apps running on HoloLens 2 and highlights key insights for four industries: manufacturing; architecture, engineering, and construction (AEC); healthcare providers; and education. This study's purpose is to provide a framework for readers to evaluate the potential financial impact for their own organizations.
· Data and financial analysis.
Forrester interviewed 23 decision-makers from 21 organizations that are customers of Microsoft HoloLens 2 along with solution leaders from 21 MR partners to uncover key use cases and their associated benefits, costs, flexibility, and risks. Forrester aggregated customer data into a single industry-agnostic composite organizations with a representative financial analysis.
· Customer journey.
Decision-makers invested in MR on HoloLens 2 to accomplish objectives including:
· Streamline and accelerate processes.
· Reduce errors and rework and mitigate issues.
· Ensure operation continuity.
· Protect worker health and safety.
· Better attract, hire, train, and retain employees.
· Improve bottom-and top-line business results.
Project Lead:
· Benjamin Brown
Consulting Team:
· Kara Luk, Luca Son, Edgar Casildo
Key Findings
·
ROI
177%
·
BENEFITS PV
$11.9M
·
NPV
$7.6M
·
PAYBACK
13 months
"We saw HoloLens as a game-changing technology that had an ecosystem built around it to go places. We took a leap of faith with Microsoft and very quickly confirmed it was the right decision."
IT X-reality leader, automotive manufacturing
Key Findings
Quantified benefits. Three-year risk-adjusted present value (PV) quantified benefits for the composite organization include:
· Enhanced training efficiency for up to 1,000 annual trainees, saving $2.1 million in labor.
Mixed reality increased training efficiency by 60%, saving $1,440 per trainee while improving knowledge acquisition and retention.
· Increased task efficiency for 50 field workers, saving $1.3 million in labor.
Mixed reality improved field task efficiency by 40% and reduced rework by 75%, saving $13,680 annually per field task worker.
· Increased task efficiency for 120 onsite workers, saving $1.4 million in labor.
Mixed reality increased task efficiency by 60% and reduced rework by 50%, saving $6,540 annually per onsite task worker.
· Improved productivity for 15 leaders, saving $428,000 in labor.
Mixed reality recaptured 30% of leaders' time for training, instruction, project coordination, planning, and customer enablement, saving $15,600 annually per leader.
· Improved productivity and avoided travel for 15 specialized experts, saving $1.6 million in labor.
Mixed reality increased expert work efficiency by 30% and prevented 75% of major trips, saving $58,512 in annual labor costs per specialized expert.
· Avoided travel for experts and field workers, saving $1.1 million in travel and incidentals costs.
Mixed reality reduced annual travel and incidentals costs by $31,500 for specialized experts and by $2,950 for field task workers.
· Reduced operational costs, saving $2.9 million in excess expenses.
Mixed reality minimized consumables usage by 80% for instruction and training; materials costs by 10% for design, testing, and enablement; and PPE usage by 60% per user. MR also trimmed total business operating costs by 0.2% through better processes, quality, and maintenance.
· Protected and grew revenue, boosting operating income by $1.1 million.
Business units leveraging mixed reality increased annual revenue by 4%.
"I think Microsoft HoloLens and mixed reality are amazing. There are tons of use cases, and we're just scratching the surface at our institution and externally at companies."
Associate dean of professional and graduate programs, education
Qualitative benefits. HoloLens 2 also enabled the following benefits to organizations:
· Enhanced employee experience (EX).
· Better attracted, hired, and retained employees.
· Protected health and safety by minimizing exposure to work, travel, and infection dangers.
· Bolstered disaster preparedness and continuity.
· Ensured compliance with better inspections, audits, and data capture.
· Furthered sustainability goals.
· Enhanced outcomes for customers, patients, and students.
"There is no technology on the market that can give you perspective like [mixed reality on] HoloLens can. There is nothing comparable that can give you that experience."
Corporate controls manager, construction and engineering
Flexibility. Customers are evaluating the potential to use mixed reality on HoloLens 2 to:
· Monetize custom mixed reality applications, scenarios, and expertise.
· Launch new customer support offerings.
· Integrate MR with Microsoft Dynamics 365 Field Service, Microsoft Mesh, or other solutions.
· Deploy MR to additional departments and roles.
· Innovate at the leading edge.
· Redesign business processes and enhance decision-making with MR data.
· Conduct mixed reality student examinations.
· Enhance clinical care.
Costs. Three-year risk-adjusted PV quantified costs for the composite organization include.
· HoloLens 2 device costs of $451,100 for 105 devices plus repair and device management.
· Subscription and consumption costs of $1.2 million for instructions, visualizations, and remote collaboration capabilities.
· Planning, implementation, and management labor cost of $2.3 million conducted by an innovation leader, technical project managers, 3D designers, a developer, and an IT admin aided by test users and a systems integrator (SI).
· Training costs of $304,000 for up to 1,200 mixed reality users.
"We knew we were onto something when people started knocking on my door asking for HoloLens headsets."
Clinical scientist and professor, healthcare provider and education
Results.
Forrester's risk-adjusted financial analysis for a composite organization shows a three-year ROI of 177%, an NPV of $7.6 million, and a payback period of 13 months with $11.9 million in total benefits versus $4.3 million in total costs. Mixed reality on HoloLens 2 also drove important qualitative benefits including benefits to talent recruitment, employee health and safety, business continuity, customer experience, and customer outcomes.
Financial Summary
Benefits (Three-Year)
$2,1M$1,3M$1,4M$428,0K$1,6M$1,1M$2,9M$1,1M
Training efficiencyField task worker productivityTask worker productivityLeader productivitySpecialized expert productivityTravel and incidentals savingsOperational cost savingsBusiness growth
TEI Framework And Methodology
From the information provided in the interviews, Forrester constructed a Total Economic Impact™ framework for those organizations considering an investment in mixed reality solutions leveraging Microsoft HoloLens 2 devices and applications by Microsoft and Microsoft partners.
The objective of the framework is to identify the cost, benefit, flexibility, and risk factors that affect the investment decision. Forrester took a multistep approach to evaluate the impact that mixed reality solutions delivered via HoloLens 2 can have on an organization.
·
DUE DILIGENCE
Interviewed Microsoft stakeholders, 21 independent software vendors (ISV) and SI mixed reality partners, and Forrester analysts to gather data relative to mixed reality investments using HoloLens 2.
·
DECISION-MAKERS INTERVIEWS
Interviewed 23 decision-makers at 21 organizations using mixed reality solutions via HoloLens 2 devices to obtain data with respect to costs, benefits, risks, and flexibility.
·
COMPOSITE ORGANIZATION
Designed an industry-agnostic composite organization based on characteristics of the interviewees' organizations.
·
FINANCIAL MODEL FRAMEWORK
Constructed a financial model representative of the interviews using the TEI methodology and risk-adjusted the financial model based on issues and concerns of the decision-makers.
·
CASE STUDY
Employed four fundamental elements of TEI in modeling the investment impact: benefits, costs, flexibility, and risks. Given the increasing sophistication of ROI analyses related to IT investments, Forrester's TEI methodology provides a complete picture of the total economic impact of purchase decisions. Please see Appendix A for additional information on the TEI methodology.
DISCLOSURES
Readers should be aware of the following:
This study is commissioned by Microsoft and delivered by Forrester Consulting. It is not meant to be used as a competitive analysis.
Forrester makes no assumptions as to the potential ROI that other organizations will receive. Forrester strongly advises that readers use their own estimates within the framework provided in the study to determine the appropriateness of an investment in mixed reality.
Microsoft reviewed and provided feedback to Forrester, but Forrester maintains editorial control over the study and its findings and does not accept changes to the study that contradict Forrester's findings or obscure the meaning of the study.
Microsoft provided the customer names for the interviews but did not participate in the interviews.