What is the average NPS for telecom companies?
The telecommunications industry has long underperformed in customer experience with B2B and B2C clients alike. With a Net Promoter Score® average of 31, telecom holds the lowest industry average according to our latest NPS® Benchmarks Report. Even logistics, a notoriously difficult industry for CX, has an NPS average of 38.
https://customergauge.com/benchmarks/blog/telecommunications-nps-benchmarks-and-cx-trends