Artificial Intelligence
Artificial intelligence (AI) has the power to transform just about every industry, and the telecom industry is certainly no different.
It is used for many purposes, from streamlining customer services to predictively managing the flow of communications traffic across the network.
- Virtual assistants and chatbots enable telecom operators to respond more efficiently to requests for help with technical support, troubleshooting, and network maintenance.
- Network traffic optimization uses AI algorithms to adapt and reconfigure networks as their usage changes, assigning more resources to route traffic where demand is highest and scaling back when demand slows.
- AI and machine learning (ML) are also used to detect fraudulent activity, such as illegal and unauthorized access to networks or specific areas of networks or theft of services via stolen passwords and user profiles.
As AI technology becomes more sophisticated and the challenges facing telecom operators become more complex, we can expect to see even more interesting and unique use cases for AI opening up in the sector during 2023.