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What is the Telecom Industry’s New Mountain to Climb? | VanillaPlus - The global voice of Telecoms IT

on October 20, 2022

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https://www.vanillaplus.com/2022/10/20/73670-what-is-the-telecom-industrys-new-mountain-to-climb/

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AI in Telecommunications in 2023 | TechSee

https://techsee.me/blog/artificial-intelligence-in-telecommunications-industry/ 6 COMMON USES OF AI IN TELECOMMUNICATIONS May 25, 2023 By Jon Burg, Head of Strategy Business Operations Share on facebook Share on twitter Share on linkedin Share on email Share on google Contents · o o o o · o o o o o o No longer limited to providing basic phone and internet service, the telecom industry is at the epicenter of pushing the wide ...

Telecom NPS Benchmarks and CX Trends in 2023 | NPS in Telecoms

What is the average NPS for telecom companies? The telecommunications industry has long underperformed in customer experience with B2B and B2C clients alike. With a Net Promoter Score® average of 31, telecom holds the lowest industry average according to our latest NPS® Benchmarks Report . Even logistics, a notoriously difficult industry for CX, has an NPS average of 38. https://customergauge.com/benchmarks/blog/telecommunications-nps-benchmarks-and-cx-trends

IDC: Edge computing forecast at $176 billion in 2022

IDC is forecasting worldwide spending on edge computing will reach $176 billion in 2022, an increase of 14.8% over 2021. Enterprise and service provider spending on hardware, software, and services for edge solutions is forecast to sustain this pace of growth through 2025 when spending will reach nearly $274 billion, according to the International Data Corporation (IDC) Worldwide Edge Spending Guide. IDC defines edge as the technology-related actions that are performed outside of the centralized datacenter, where edge is the intermediary between the connected endpoints and the core IT environment. Characteristically, edge is distributed, software defined, and flexible. "Edge computing continues to gain momentum as digital-first organizations seek to innovate outside of the datacenter," said Dave McCarthy, research vice president, Cloud and Edge Infrastructure Services at IDC. "The diverse needs of edge deployments have created a tremendous...